Terms & Conditions

DRAFT — to be reviewed by a lawyer before launch.

These terms apply to bookings made directly on driveupaustralia.com.au with Drive Up Pty Ltd (ABN 53 702 220 513).

Booking eligibility

You must provide accurate information and meet our driver eligibility requirements.

Licence requirements

Only eligible, current Australian-issued driver's licences are accepted. International and overseas licences are not accepted for direct bookings.

Availability

Availability shown on the website does not guarantee a reservation until our team has reviewed and approved the booking.

Payments

All direct website payments are made by credit or debit card through our secure payment provider. We do not store full card numbers or security codes.

Security bond

A refundable bond equal to two weeks of the selected vehicle's rental price is paid with your booking, before approval.

Customer responsibilities

You must use the vehicle lawfully, comply with the approved rental purpose and meet your obligations under the signed Rental Agreement.

Damage and incidents

Responsibilities for accidents, vehicle damage, insurance arrangements and other losses are set out in the Rental Agreement.

Cancellation

Our Cancellation Policy is displayed before payment and forms part of these terms.

Vehicle collection

You must wait at least 24 hours after completing your booking and payment, receive our approval and present your original Australian driver's licence before collecting the vehicle.

Refunds

Refunds are processed according to our published policies and the Australian Consumer Law.

External bookings

Reservations made through Turo are subject to Turo's own booking process and terms.

Last updated Fri 2 Oct 2026