Frequently asked questions
How much does it cost to rent a car?
Our rental prices start at $210 AUD per week. Prices may vary depending on the vehicle, season and availability. The exact rental price will always be displayed before booking.
How much is the security bond?
Our standard refundable security bond is equivalent to two weeks of the selected vehicle's rental price.
How can I pay for my rental?
All payments must be completed online using a credit or debit card.
What documents do I need?
You must provide a valid Australian driver's licence and upload clear photographs of both sides of the licence.
Can I rent a vehicle with an international driver's licence?
No. We currently accept only eligible, valid Australian-issued driver's licences for direct bookings.
How far in advance must I book?
Reservations and payments must be completed at least 24 hours before the scheduled vehicle collection time.
Is my booking automatically confirmed after payment?
No. All reservations are subject to manual approval. Our team will review your documents and booking details before confirming your reservation.
Where can I collect my vehicle?
Our standard pickup location is 549 Mowbray Road, Lane Cove NSW 2066. Alternative collection or delivery arrangements may be available upon request.
Can I rent a vehicle for work or food delivery?
Please disclose your intended use when booking. Approval depends on the vehicle, our rental conditions and applicable insurance arrangements.
Can I cancel my reservation?
You can cancel without a cancellation charge at least 24 hours before your scheduled collection time. Cancellations made less than 24 hours before collection may incur a charge equal to 50% of the prepaid rental amount, subject to our final published policy and applicable law.
When will my security bond be refunded?
The refundable balance will be returned after the rental ends, the vehicle has been inspected and any applicable outstanding charges have been assessed, in accordance with our published refund policy.
Can I book through Turo?
Yes. Where available, you can select the Turo booking option on the vehicle's page and complete your reservation through Turo.
What happens if my booking is declined?
If we decline your booking and cannot supply the rental, we will arrange the applicable refund to your original payment method.
Still have a question? Contact us.